This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.
In order to successfully complete this course, it is highly recommended that you have work experience, high level of oral and written skills, are a great communicator, manage your team by ensuring open communication channels and to clarify issues resolving conflict and disputes in the work team, being a role model for other team members, consulting and developing objectives with the work team, identifying and developing opportunities for improved work practices and/or coaching and mentoring colleagues and team members to support the introduction of change. All training covers employability skills and develops competency. A sample of a Hospitality stream is represented below:
| Core Unit Title | Elective Unit Title |
| Provide and coordinate hospitality service | Organise and prepare food |
| Provide quality customer service | Present food |
| Work with colleagues and customers | Make presentations |
| Work in a socially diverse environment | Address protocol requirements |
| Deal with conflict situations | Process financial transactions |
| Interpret financial information | Maintain financial records |
| Coach others in job skills | Manage finances within a budget |
| Lead and manage people | Prepare and monitor budgets |
| Receive and store stock | Prepare financial reports |
| Control and order stock | Implement food safety procedures |
| Monitor work operations | Recruit, select and induct staff |
| Follow health, safety and security procedures | Roster staff |
| Follow workplace hygiene procedures | |
| Implement and monitor workplace health, safety and security practices |
This course is delivered on site at the workplace. Training and assessments are conducted by a qualified trainer who holds group sessions and can also have one on one contact with participants. Learning strategies include a combination of classroom style training, on the job training, written activities, research and workplace projects. While assessments are conducted through direct observation, written and verbal questioning, role play and simulation, workplace projects and supervisors reports. We recognise Certificates & Statements of Attainments issued by other RTO’s. The course timeframe is to be completed within 36months full time.
Once competency is achieved in all 26 units, the qualification of Certificate IV in Hospitality is awarded and a certificate and a statement of attainment are issued.
Individuals with this qualification are able to perform roles such as; supervising the operation of a bar or restaurant, supervising activities of a front desk or reception, supervising concierge services, providing butler services, supervising gaming operations, food and beverage supervisor.
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