The Certificate II in Hospitality is designed for people who work at entry level in the Hospitality Industry or for those who have no prior experience. You will learn how to communicate effectively with colleagues and customers, apply safe work practices and developed the required knowledge as an individual to be competent in a range of activities and functions requiring basic operational knowledge and limited practical skills in a defined context.
This course is for people who want to work in the hospitality environment at a junior level. It covers employability skills and delivers competency in a range of activities and functions requiring basic hospitality operational knowledge and limited practical skills. A sample of the Hospitality stream is represented below::
| CODE | Unit Title |
| SITHIND001A | Develop and update hospitality industry knowledge |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITXOHS001A | Follow health, safety and security procedures |
| SITXOHS002A | Follow workplace hygiene procedures |
| SITHIND002A | Apply hospitality skills in the work place |
| SITHFAB002A | Operate a bar |
| SITHFAB003A | Serve food and beverage to customers |
| SITHFAB004A | Provide food and beverage service |
| SITHFAB005A | Provide table service of alcoholic beverages |
| SITHFAB009A | Responsible service of Alcohol |
| SITXFIN001A | Process Financial Information |
Once competency is achieved in all 12 units, the qualification of SIT20207 Certificate II in Hospitality is awarded and a certificate and a statement of attainment are issued.
A range of possible positions in hospitality for example; bar attendant, bottle shop attendant, catering assistant, food and beverage attendant, housekeeping attendant, porter, receptionist or front office assistant, gaming attendant.
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